A Colombian public consultation draft adopting ISO 9004:2018, with guidance for organizations seeking sustained success through quality management.
This 74-page public consultation draft of Colombian Technical Standard NTC-ISO 9004 (fourth update) is an identical adoption of ISO 9004:2018. It provides guidance on organizational quality and sustained success, covering organizational context and identity, leadership, process and resource management, performance analysis and evaluation, and improvement, learning, and innovation. The document includes an informative self-assessment tool for evaluating organizational maturity. This is a draft and must not be used as a Colombian Technical Standard.
Application Scope: For organizations seeking guidance to improve their overall performance and build the capability to achieve sustained success.
