The Leader's Playbook presents Chad Dorgan's Quality First approach for creating a culture in which quality is integrated into an organization's core values, mission, departments, initiatives, and projects. The book explains five foundational building blocks—Right, Individual/Collaboration, Embedded Verification, Continuous Improvement, and Everyone Benefits—along with catalysts such as data intelligence and knowledge snippets.
Through practical frameworks, examples, activities, and case studies from construction and manufacturing, this guide helps leaders align strategy and execution, embed verification into everyday work, use data to identify risk, share knowledge at the point of need, and sustain improvement through organizational change.
Application Scope: Designed for organizational leaders, quality professionals, managers, project teams, and businesses seeking to build a quality-first culture across operations, construction, manufacturing, and other enterprise functions.
