Guidance on Ensuring Control Room Operator (CRO) Competence is a 1st edition Energy Institute publication issued in December 2014. It provides practical guidance for assuring the competence of control room operators who perform safety-critical roles in normal operations, infrequent tasks, abnormal events, and emergency response.
The guide addresses how organizations can define CRO competence requirements, identify critical tasks, develop measurable performance standards, select suitable training and development methods, assess CROs, and maintain competence after appointment. It also covers candidate selection, staged CRO development, retention planning, supervision, procedures, control room design, and monitoring of competence management arrangements.
Extensive annexes include references, self-assessment checklists, job aids, and example competencies with training and assessment approaches for routine, infrequent, abnormal, emergency response, trainer, and assessor tasks.
Application Scope: Intended for organizations in the energy industry, both onshore and offshore, including new and existing installations, and for managers, supervisors, human resources, training, learning and development, HSEQ, internal audit, and senior management personnel responsible for CRO competence assurance.
