BS 8484:2009 Code of practice for the provision of lone worker device (LWD) services
A lone worker is a person working on his or her own without close or direct supervision. This includes people working from home, away for their company base or those working outside of their normal work hours.
With the growing number of lone workers, their protection is becoming more important to employers. It is increasingly common for lone workers to be equipped with electronic devices that enable them to transmit their location and request assistance when they feel threatened. Alarm receiving centres (ARCs) manage these requests to establish the severity of the lone worker’s situation and pass on all relevant information to the appropriate response services.
BS 8484 gives recommendations for the provision of lone worker device (LWD) services. It applies to suppliers of LWD services, either for their own operations or to customers. It gives the principles and operational procedures to be implemented by an ARC so that controllers can verify activation messages received from LWDs and assist response services when reacting to requests for assistance from lone workers. BS 8484 will also help to minimize the number of false alarms received by response services.
Contents of BS 8484:
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Supplier framework
- 5 Lone worker device (LWD)
- 6 Alarm receiving centre (ARC)
- 7 Response services
- Bibliography
- List of tables
- Table 1 – Maximum ARC response times from receipt of activation message
