What is BS EN 15140 - Public passenger transport about?
BS EN 15140 is a technical specification that provides basic requirements and recommendations for systems that measure the delivered service quality of public passenger transport to be applied in the framework of EN 13816.
The requirements and recommendations specified in BS EN 15140 apply both to third-party measurements and measurements conducted by the service provider.
Who is BS EN 15140 - Public passenger transport for?
BS EN 15140 on public passenger transport is useful for:
- The transport industry
- Quality assurance managers
- Consumer and suppliers
- The railway industry
- Inspection personnel
Why should you use BS EN 15140 - Public passenger transport?
It is essential to understand that the measurement of delivered service quality is part of the service quality loop, where the selection of quality criteria and appropriate measures may both reflect and determine targeted quality. Measurement is a valuable management and motivational tool, provided it leads to improvement actions. The validity of the measurement is affected both by design and conduct. BS EN 15140 is intended to help construct the measurement system and help understand and reduce the causes of bias that any system of measurement may introduce.
BS EN 15140 guides users with the basic requirements and recommendations to maintain the degree and direction of the discrepancy between customers' expectations and perceptions. BS EN 15140 provides you with the expectations that travellers have regarding the level of service they will experience when traveling. Using BS EN 15140 guidelines ensures reliability, assurance, and empathy for the service quality for best industry practice.
