BS EN 15221-3:2011 - Page 2

What is this standard about?

BS EN 15221-3 provides guidance and recommendations on how to measure, achieve and improve quality within Facilities Management (FM).

Who is this standard for?

• Facilities management organizations – private and public sector
• Senior management
• Facility managers
• Quality managers
• Business service providers (e.g. industrial, commercial, administration, military, healthcare etc.)

Why should you use this standard?

This part of BS 15221 gives the most up-to-date recommendations and specific guidance on the concepts and use of a process-based approach relating to implementing quality procedures and management systems within all areas of facilities management, to support their primary activities.

It gives guidance which is complementary to that found in BS EN ISO 9000, BS EN ISO 9001 and BS EN 15221-2 within the framework of BS EN 15221-1. The standard provides a link into management methods and management theories.