BS EN 15221-5:2011 Facility management. Guidance on facility management processes
BS EN 15221-5 provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
BS EN 15221-5 also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
BS EN 15221-5 is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.
Contents for BS EN 15221-5 includes:
Scope
Normative references
Terms and definitions
Principles of Facility Management processes
General
Summary
Basic principles
Facility management processes
Structure of FM Processes
Developing Facility Management Processes
Introduction
The importance of Facility Management processes
Facility Management processes at a strategic level
Facility Management processes at a tactical level
Facility Management processes at operational level
Assessing Facility Management processes
Introduction
Principles of FM organisation
Step 1: Check the alignment of FM processes with the organisations strategy
Step 2: Check the connections between the FM processes
Step 3: Check the used data / information
Step 4: Check the workflows
Step 5: Check the controlling of FM processes
This European Standard is one of the series BS EN 15221 "Facility Management" which consists of the following parts:
- Part 1: Terms and definitions
- Part 2: Guidance on how to prepare Facility Management agreements
- Part 3: Guidance on quality in Facility Managemen
- Part 4: Taxonomy, Classification and Structures in Facility Management
- Part 5: Guidance on Facility Management processes
- Part 6: Area and Space Measurement in Facility Management
- Part 7: Performance Benchmarking
