BS EN ISO 19011:2002 gives best practice recommendations on quality assurance systems and environmental management. It gives guidance on quality auditing, managing audit programmes, conducting quality management system audits and environmental management system audits. The standard also looks at the competence of quality and environmental management system auditors. It applies to all organizations that need to do and manage internal or external audits more effectively. By complying with BS EN ISO 19011:2002, companies will be able to improve their management techniques and boost their quality assurance significantly.
How does it work?BS EN ISO 19011:2002 explains how to manage an audit programme by looking at objectives and extent, implementation, records and efficient monitoring and reviewing. It also defines all the necessary activities that should accompany quality audits, such as document reviews, preparing the audit report and conducting a follow up.
Who should buy it?- Quality assurers
- Quality managers
- Environmental management professionals
- Auditors
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