What is ISO 9241-210- Human-centred design about?
ISO 9241-210 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems which are intended to be used by those managing design processes and is concerned with ways in which both hardware and software components of interactive systems can enhance human-system interaction.
ISO 9241-210 provides an overview of human-centred design activities and addresses the planning and management of human-centred design. It does not address all aspects of project management.
The information in ISO 9241-210 is intended for use by those responsible for planning and managing projects that design and develop interactive systems that address technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Note: Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, websites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
Who is ISO 9241-210- Human-centred design for?
ISO 9241-210 on Ergonomics of human-system interaction is useful for:
- Electronic industries
- IT companies
- Hospitals
- Software developers
Why should you use ISO 9241-210- Human-centred design?
Human-centred design is an approach to interactive systems development that aims to make systems usable and useful by focusing on the users, their needs, and requirements, and by applying human factors/ergonomics, and usability knowledge and techniques. This approach enhances effectiveness and efficiency, improves human well-being, user satisfaction, accessibility, and sustainability; and counteracts possible adverse effects of use on human health, safety and performance. ISO 9241-210 provides a framework to users for human factors and usability professionals involved in human-centred design. The requirements and recommendations in ISO 9241-210 can benefit all parties involved in human-centred design and development, including those responsible for managing hardware and software design and re-design processes to identify and plan effective and timely human-centred design activities.
What’s changed since the last update?
BS EN ISO 9241-210:2019 supersedes BS EN ISO 9241-210:2010. BS EN ISO 9241-210:2019 includes some technical changes with respect to BS EN ISO 9241-210:2010. These include:
- Figure 1 has been updated for clarity
- Additional information about accessibility has been added in 7.1
- Editorial changes have been made to align with the ISO/IEC Directives, Part 2
