What is ISO 10018 about?
ISO 10018 is an international standard on quality management for people engagement to improve the quality management of organizations.
ISO 10018 gives guidelines for engaging people in an organization’s quality management system and on enhancing their involvement and competence within it.
ISO 10018 applies to any organization, regardless of its size, type, or activity. ISO 10018 is intended to address these concepts about quality management standards, they can be applied to other management systems, standards, and disciplines.
Who is ISO 10018 for?
ISO 10018 on quality management system and guidance for people management are useful for:
- Management board members of an organization
- HR department and administration
- Project managers and leaders
- Board advisors
Why should you use ISO 10018?
Most concur that it is based upon making organizations perform for their interested parties: from improving products, services, systems, and processes to making sure the entire organization is fit and effective.
ISO 10018 provides you with guidance on how important changes can be made to the level of people engagement with quality within organizations of all types and sizes to the benefit of all interested parties.
ISO 10018 helps you to achieve a strong, positive quality culture, where people agree upon and care deeply about organizational values, can improve organization performance, motivate people, and coordinate their behaviour towards a vision and specific performance goals.
What’s changed since the last update?
BS ISO 10018:2020 supersedes BS ISO 10018:2012. BS ISO 10018:2020 includes some technical changes concerning BS ISO 10018:2012. These include:
- By the revised ISO quality management principles, “people involvement” has been changed to “people engagement”
- The different clauses have been linked to those in ISO 9001:2015
- A smaller section has been dedicated to competence as most of that text has been transferred to the revised ISO 10015:2019
