BS ISO 13053-2:2011 Quantitative methodsin process improvement. Six Sigma.Tools and techniques
This standard describes the tools and techniques to be used at each phase of the DMAIC approach.
The tools and techniques, such as the Measure system analysis (MSA) or House of Quality for example, are illustrated by clear, easy to use factsheets.
These include;
• what the tool or technique involves
• why the tool or technique is used
• step by step instructions of what you need to do
• guidelines and references to further information
How will ISO 13053, part 2 help me?Save time and avoid possible mistakes. Know exactly what tools or techniques are required at every stage of the DMAIC method, why you need to use them with step by step instructions of how this should be done.
What does ISO 13053, part 2 include?Foreword
Introduction
Scope
Terms and definitions
Symbols and abbreviated terms
Symbols
Abbreviated terms
DMAIC process sequence
Define phase
Objectives
Steps
Measure phase
Objectives
Steps
Analyse phase
Objectives
Steps
Improve phase
Objectives
Steps
Control phase
Objectives
Steps
Annex A (informative)
Factsheet 01 — ROI, costs and accountability
Factsheet 02 — Affinity diagram
Factsheet 03 — Kano model
Factsheet 04 — CTQ tree diagram
Factsheet 05 — House of quality
Factsheet 06 — Benchmarking
Factsheet 07 — Project charter
Factsheet 08 — Gantt chart
Factsheet 09 — SIPOC
Factsheet 10 — Process mapping and process data
Factsheet 11 — Prioritization matrix
Factsheet 12 — Cause and effect diagram
Factsheet 13 — Brainstorming
Factsheet 14 — Failure mode and effects analysis (FMEA)
Factsheet 15 — Measurement system analysis (MSA)
Factsheet 16 — Data collection plan
Factsheet 17 — Determination of sample size
Factsheet 18 — Normality testing
Factsheet 19 — Descriptive statistics visualization tools
Factsheet 20 — Indicators
Factsheet 21 — Waste analysis
Factsheet 22 — Value stream analysis (VSM)
Factsheet 23 — Services delivery modelling
Factsheet 24 — Hypothesis testing
Factsheet 25 — Regression and correlation
Factsheet 26 — Design of experiments (DOE)
Factsheet 27 — Reliability
Factsheet 28 — RACI competencies matrix
Factsheet 29 — Monitoring / control plan
Factsheet 30 — Control charts
Factsheet 31 — Project review
Bibliography
