What is ISO 16355-3 – Statistical application about?
ISO 163553 describes quantitative approaches for the acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. ISO 163553 demonstrates the dynamic nature of a customer-driven approach.
Note: ISO 16355-3 does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Who is ISO 16355-3 - Statistical application for?
ISO 16355-3 on statistical application is useful for:
- All organizations
- Research and Development (R&D)
- Engineering information technology (IT)
- Manufacturing
- Procurement
- Quality
- Production
- Service packaging and logistics
Why should you use ISO 16355-3 - Statistical application?
ISO 163553 demonstrates the dynamic nature of a customer-driven approach. Since its inception in 1966, QFD (Quality Function Deployment) has broadened and deepened its methods and tools to respond to the changing business conditions of QFD users, their management, their customers, and their products. ISO 163553 is descriptive and discusses current best practices, ISO 163553 is not prescriptive by requiring specific tools and methods. Those who have used older QFD models find these improvements make QFD easier and faster to use. The methods and tools shown and referenced in ISO 163553 represent decades of improvements to QFD; the list is neither exhaustive nor exclusive. Users can consider the applicable methods and tools as suggestions, not requirements.
ISO 163553 assure customer or stakeholder satisfaction and value with new and existing products by designing in, from different levels and different perspectives, the requirements that are most important to the customer or stakeholder. These requirements can be well understood through the use of quantitative and non-quantitative tools and methods to improve the confidence of the design and development phases that they are working on the right things.
