What is ISO 21102 about?
ISO 21102 discusses adventure tourism with a focus on the competence of activity leaders. The competence of the activity leader impacts the quality of experience for all participants. ISO 21102 establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, that can affect the quality and safety of the services provided.
ISO 21102 can be used by all types and sizes of providers operating in different geographic, cultural, and social environments. Adventure tourism activity leaders' competencies for leading participants and assuming responsibility for them is a critical factor in ensuring the delivery of safe adventure tourism activities.
Who is ISO 21102 for?
ISO 21102 on the competence of activity leaders in adventure tourism is useful for:
- The adventure tourism industry
- Government agencies dealing with tourism
- Activity leaders for adventure tourism
- Quality control personnel
Why should you use ISO 21102?
Adventure tourism is a global industry that is growing in importance. Whether provided on a commercial, not for profit, or charitable basis; adventure tourism activities involve an accepted, inherent element of risk and challenge. Taking risks brings rewards but also dangers. To maximize the rewards, adventure tourism activity providers should operate as safely as practicable.
ISO 21102 specifies the minimum requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity. The purpose of ISO 21102 is to set out the minimum requirements for safety management systems and for providing information to participants. Guidelines for the competence of activity leaders in adventure tourism helps them to get a clear idea of their role and responsibilities towards customers.
What’s changed since the last update?
BS ISO 21102:2020 supersedes PD ISO/TR 21102:2013. The main changes compared to the previous version are as follows:
- ISO 20611 has been added as a reference in the introduction
- Normative references have been included
- Requirements have been added
- Information on qualifications for leaders (formal and otherwise) has been added
