BS ISO 29990:2010 Learning services for non-formal education and training. Basic requirements for service providers
Are your learning services internationally recognised?
If you provide learning services in non-formal education and training, this specifies the basic requirements for delivering services abroad and in the UK.
This new standard is also intended to provide reassurance for organizations and individuals buying learning services in the global market.
It sets an international benchmark for training and learning services so that there is no need for a detailed understanding of the sometimes complex national arrangements for assuring the quality of providers of learning and training services, which in some countries are non-existent or hard to fathom.
In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, BS ISO 29990 only applies to the unit providing the learning services.
BS ISO 29990 would benefit anyone offering or procuring non-formal education and training such as vocational training, lifelong learning and in-company training (either outsourced or in-house).
BS ISO 29990 is intended to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.
BS ISO 29990 focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs.
BS ISO 29990 shares some similarities with many of the management system standards published by ISO, particularly ISO 9001.
Contents of BS ISO 29990 include
- Scope
- Terms and definitions
- Learning services
- Determining learning needs
- Design of the learning services
- Provision of learning services
- Monitoring the delivery of the learning services
- Evaluation carried out by learning service providers
- Management of the learning service provider
- General management requirements
- Strategy and business management
- Management review
- Preventive actions and corrective actions
- Financial management and risk management
- Human resources management
- Communication management (internal/external)
- Allocation of resources
- Internal audits
- Feedback from interested parties
- Business plan content
- Information for management system reviews
- Preventive actions and corrective actions
- Examples of core competencies for learning service providers
- Correspondence between ISO 29990:2010 and ISO 9001:2008
- Bibliography
