BS ISO 31511:2024

This document specifies requirements for refrigerated delivery service providers to deliver goods directly from the last contactless refrigerated goods operation areas at distribution centres to recipients through contactless cold chain, depending on customers' needs. This document does not apply to the transfer of goods between distribution centres.

This document includes requirements for:

• refrigerated delivery service providers;

• facilities and the equipment involved in contactless refrigerated delivery;

• the operation process;

• the handling of abnormal conditions.

This standard is also applicable to scenarios that need contactless cold chain delivery under special circumstances, such as epidemics.