To meet their constantly evolving business needs, organizations have to adopt increasingly advanced facilities at the minimum cost. But with a spike in their dependency on support services and a diverse range of technologies, including computers and computer networks, they spend too little time planning, training, reviewing and working with customers. ISO 20000-1 is the specification for Service Management designed to improve management operations and techniques. These best practice requirements were developed to enhance the initiation, implementation and maintenance of IT service management in any organization.
How does it work?ISO 20000 helps service providers to understand how to boost the quality of their services to all customers – including staff members. This standard shares practical solutions to processes that can be implemented by any organization, regardless of its size or structure. The requirements set out in ISO 20000 apply to both large and small service providers and help them to deliver the best possible services to meet their customers’ needs.
Who should buy it?- IT managers
- IT directors
- Consultants or managers responsible for Service Management
- Line managers
- Regulatory bodies
We are global, we’re independent and we’re a trusted service provider to 80,000 businesses. We operate in 147 countries and are the number one certification body in the UK and US. We created 85% of our portfolio because we know standards and we know your business. We’re leaders and we can make you one too.
