What is ISO/IEC 23531 about?
ISO/IEC 23531 discusses the capabilities of issue management tools selects the most appropriate tool from various issue management tools. ISO/IEC 23531 specifies the selection of the most appropriate and suitable issue management issue tool based on its use.
Under ISO/IEC 23531 the evaluation and selection of the issue management tools are performed in accordance with ISO/IEC 20741 which defines the general evaluation selection process and evaluation characteristics.
Under ISO/IEC 23531 issue management is based on the tasks described in several activities in their processes (e.g. project assessment and control, decision management, and system/software requirements definition) of ISO/IEC/IEEE 12207.
Note: ISO/IEC 23531 is independent of development methodology or approaches (e.g. Waterfall or Agile) or lifecycle processes (e.g. implementation or operation).
Who is ISO/IEC 23531 for?
ISO/IEC 23531 on capabilities of issue management tools is relevant to:
- Organisations
- Issue tracking systems service providers
- IT solutions providers
- Technical managers
Why should you use ISO/IEC 23531?
In any system development process, various issues occur which are need to be properly managed. An issue management tool is a digital tool that is used to successfully identify and resolve any issues in a company or an entity.
Issue management tools have become increasingly important in project management and are applied to a wide range of lifecycle processes from the development process to the operation process. Due to the wide availability of issue management tools worldwide, the selection of an appropriate tool based on its category and capabilities is very important.
ISO/IEC 23531 helps identify three use cases that have different information related to the
Issue. These include:
- Work management in development process
- Defect management in testing process
- Incident management under operation process
ISO/IEC 23531 provides a wide range of capabilities for every issue management system and thus, can help to select an appropriate and efficient issue management system based on its use.
Effective issue management tools can help to resolve issues efficiently in the company, which thus enhances the quality of overall work process.
