BS ISO/IEC 30105-1:2016 - Page 2

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Process reference model (PRM) | Status: Superseded, Withdrawn

1 Scope ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

• — covers IT-enabled business processes that are outsourced;
• — is not intended to address IT processes but includes references to them at key touchpoints for completeness;
• — is applicable to the service provider, not to the customer;
• — is applicable to all lifecycle processes of ITES-BPO;
• — serves as a process reference model for organizations providing ITES-BPO services.