BS ISO/IEC 30105-3:2024

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Measurement framework (MF) and organization maturity model (OMM) | Status: Current

1 Scope This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC 30105‑1 and the process assessment model (PAM) inISO/IEC 30105‑2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels. This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.