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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Continual Performance Improvement (CPI) of ITES-BPO | Status: Current
description
1 Scope
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
Details
Publisher
BS
File size
1.61 MB
Pages
36
Format
PDF
Publication date
2023-01-17
ISBN-13
978-0-539-06110-9
ISBN-13 plain
9780539061109
ISBN-10
0539061109