PD CEN ISO/TR 9241-100:2023

Ergonomics of human-system interaction. Overview of ISO 9241 software ergonomic standards | Status: Current

1 Scope This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241‑1XX family of documents. In addition, it provides executive summaries for ISO 9241‑11, ISO 9241‑210 and ISO 9241‑220, which have specific relevance to the design of software-based interactive systems. This document is intended for the following types of users:

• — managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
• — developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
• — user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
• — user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
• — evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
• — buyers, who will reference these documents in contracts during product procurement;
• — designers of user interface development tools and style guides to be used by user interface designers and developers.

While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.