What is PD CEN/TR 16894 – Re-forwarding service about?
PD CEN/TR 16894 is an international standard that focuses on quality of delivery in re-forwarding and postal services. PD CEN/TR 16894 specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification PD CEN/TR 16894 relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for the defined period to an address that deviates from the one presented on the postal items that are to be delivered to them.
Who is PD CEN/TR 16894 - Re-forwarding service for?
PD CEN/TR 16894 on quality of delivery in re-forwarding is useful for:
- Courier service providers
- Post offices
- Regulatory authorities
Why should you use PD CEN/TR 16894 - Re-forwarding service?
PD CEN/TR 16894 emphasises the need to have common rules for the development of community postal services and the improvement of Quality of Service (QoS).
The purpose of PD CEN/TR 16894 is to supply all POs with a useful set of rules on how to measure the QoSin re-forwarding. A survey among operators showed that all contributing countries provide this type of service, although with varying offers on type of mail, duration of the contract, and modes of processing.
PD CEN/TR 16894 is essential to set the re-forwarding monitor up as an independent measurement, performed by an independent network of senders and receivers managed by an independent supplier.
PD CEN/TR 16894 describes a best practice approach of measuring re-forwarding with a basic design and sample. The design can be extended and refined to meet more advanced criteria of representative sampling, e.g., in mail characteristics, geographical spread, customer type, and differentiation of performance indicators.
