PD ISO/IEC TR 20000-17:2024

Information technology. Service management. Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018 | Status: Current

1 Scope This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000‑1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000‑1:2018 can be applied. This document can be used with ISO/IEC 20000‑1 as well as with ISO/IEC 20000‑2, ISO/IEC 20000‑3, ISO/IEC TS 20000‑5 and other parts of the ISO/IEC 20000 series. This document is aimed at:

1. a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000‑1;
2. b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000‑1;
3. c) consultants, trainers and other experts supporting these organizations.

This document does not add to, change or replace any of the requirements in ISO/IEC 20000‑1. This document is not intended to be used for a conformity assessment.