Sharing best practice examples, PD ISO/IEC TR 20000-5:2010 guides service providers to implement an effective service management system. It also includes advice on how to plan and improve systems within the organization such as management operations and computer networks. The standard includes a three-phase approach to help companies implement a results-driven service management system. This phased approach provides a structured framework to prioritise and manage all implementation activities. PD ISO/IEC TR 20000-5:2010 supports each stage – from the development of a business case and the start of a project right through to successful implementation.
How does it work?PD ISO/IEC TR 20000-5:2010 looks at the key considerations and essence of ISO/IEC 20000-1. It demonstrates how to develop a business case with the right project support and commitment, before looking at doing a gap analysis. Other topics include implementation governance, project readiness, an overview of the phases and post implementation.
Who should buy it?- IT directors
- IT managers
- Anyone responsible for the implementation of a service management system
- Quality assurers
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