What is this standard about?
It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services.
Who is this standard for?
- Cloud service providers
- Designers, managers, testers of cloud services
- IT directors/managers and strategic management team
- Anyone responsible for the implementation of a service management system
- Quality assurers
Why should you use this standard?
This standard can be used as guidance for a cloud service provider in designing, managing or improving an SMS to support cloud services. It applies to different categories of cloud service, such as those defined in BS ISO/IEC 17788 and BS ISO/IEC 17789, including, but not limited to, the following:
- infrastructure as a service (IaaS)
- platform as a service (PaaS)
- software as a service (SaaS)
It also applies to public, private, community, and hybrid cloud deployment models.
The information is presented as a set of scenarios that can address many of the typical activities of a cloud service provider.
