PD ISO/IEC TR 29110-5-3:2018

Systems and software engineering. Lifecycle profiles for Very Small Entities (VSEs). Service delivery guidelines | Status: Current

1 Scope

1.1 Fields of application

These Service Delivery guidelines are applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people. This document provides guidance to manage a set of services delivered to customers. The VSE can act as an internal service provider (providing services internal to the VSE) or as an external service provider (providing services commercially to external customers). These lifecycleprocesses (Governance, Service Control, Service Relationship and ServiceIncident) support and enhance the activities of software and system operations (further to development and installation) to create effective and efficient products and services. This document provides guidance for Service Delivery. This document, when implemented, will assist and guide the VSE in the delivery of services which can benefit customers. This document does not promote uniformity in approach across all organizations as specific objectives and initiatives are tailored to suit an individual organization’s needs. Tasks described in this guideline document (and therefore activities and processes) are related by input/output relationships which imply a logical execution sequence. The order of presentation of the processes or the associated numbering scheme is for identification purposes only, NOT to indicate implementation or execution order. As every VSE is different; tasks can be implemented in an order that is suitable for the organization, while respecting the relationships between tasks.