What is ISO/IEC TS 33060 about?
ISO/IEC TS 33060 is an international standard on software and systems engineering which facilitates the development of a process assessment model (PAM) for service management.
ISO/IEC TS 33060 defines a process assessment model for system life cycle processes, conformant with the requirements of ISO/IEC 33004, for use in performing a conformant assessment in accordance with the requirements of ISO/IEC 33002.
Who is ISO/IEC TS 33060?
ISO/IEC TS 33060 on PAM is relevant to:
- IT industry
- Service providers to assess and improve a service management system (SMS)
- Organizations
Why should you use ISO/IEC TS 33054?
A process assessment model includes a set of assessment indicators. Process performance indicators address the process purpose and outcomes of each process in the process assessment model. Process quality indicators demonstrate the achievement of the process attributes in the process measurement framework. These indicators may also provide a reference source of practices when implementing a process improvement program.
ISO/IEC TS 33054 provides a basis for a process assessment model that is two-dimensional. In one dimension, the process dimension, the processes are defined and classified into process categories together with the set of assessment indicators of process performance. In the other dimension, the quality dimension, for each process attribute in the process measurement framework a set of process quality indicators is defined for the selected process quality characteristic.
Overall, ISO/IEC TS 33054 helps you plan for, design, build, test, and deliver high-performance information systems within defined quality, time, cost and schedule goals.
What’s changed since the last update?
PD ISO/IEC TS 33060:2020 replaces ISO/IEC 15504-6:2013, which has been technically revised. The main changes compared to the previous edition are as follows:
- All processes and their base practices are changed to reflect the ISO/IEC/IEEE 15288 processes
- All process-related information products and their descriptions are revised
- This process assessment model includes a process quality attribute of process performance and can be used with other models of process quality, for instance capability as described in ISO/IEC 33020
