What is ISO/TS 23535 - Health cloud service agreements about?
Health cloud services have evolved into a knowledge platform on which customer health data, including generic data, are collected through multi-model data collection channels, and are made accessible anywhere by any device or application. These data are analysed by sophisticated analytical techniques such as artificial intelligence and inform personalized health-related advice and insights. ISO/TS 23535 describes a core set of cloud service agreements for customer-oriented health cloud services.
ISO/TS 23535 covers a customer-oriented cloud service agreement that can be used in healthcare organizations and public health centres that use health cloud services. ISO/TS 23535 defines key characteristics in the health cloud service agreement that are indispensable in providing optimal health/healthcare management functionalities. Privacy and security features are considered outside the scope of ISO/TS 23535 and are covered in ISO/TR 21332.
Who is ISO/TS 23535 - Health cloud service agreements for? 
ISO/TS 23535 on health cloud service agreements is useful for: 
- IT managers of hospitals
- Hospital management
- Cloud service providers and cloud partners that provide services to healthcare institutions
Why should you use ISO/TS 23535 - Health cloud service agreements?
Health cloud services deal with critical and sensitive information related to life and health and are subjected to regulations such as HIPPA and GDPR. The quality and quantity of services vary, depending upon operating environments, supported devices, available intelligent analysis capacities, and service level agreements. Regardless of the duration of a service contract with the health cloud provider, it is important to establish standards for a minimum set of cloud service functions that ensures customer protection.
ISO/TS 23535 provides users with a detailed idea of cloud computing in health and healthcare and CSA for health and healthcare. ISO/TS 23535 classifies key characteristics of a cloud service agreement from the perspectives and interests of the customers providing them with a superior quality service.
ISO/TS 23535 also provides an agreement list pivotal to the provision of customer-oriented healthcare service.
